Frequently Asked Questions

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.
However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: What is your Return Policy?
A:  Please see our Store Policy Page for details

Q: Do all the products you sell come with Warranty?
A: Yes, everything we sell on our store comes with Warranty.  Please see our Store Policy Page for more information

Q: Do you allow pick-ups?
A: No, we don't have store front, so we don't allow pick-ups?

Q: Do you charge Sales Tax?
A: We are required to collect Sales Tax from buyers with New York State address.

Q: Who pays for customs fees and other import taxes on International shipments?
A: Buyers are responsible for VAT, Customs fees, and Duty for importation (if any).

Q: Can we return Clearance Item(s)?
A: You can return Clearance item(s) for exchange only.  In case we cannot replace it with a similar product we will issue buyer store credit. 

Go Back