- Return Policy
RETURN / EXCHANGE POLICY:
- Customer must inspect all goods upon receipt and notify us via email firstname.lastname@example.org, within 21 business days if any thing is missing or damaged (For products purchased as holiday gifts between Nov 11th and December 24th, the deadline is January 22nd, 2018)
- Please follow instructions in the product User Manual or contact our customer support team by phone 1-877-468-4488 or +1-516-496-2001 (international callers), or email email@example.com for any operating or technical questions before sending back the item.
- No returns will be accepted, for refund or exchange, without Return Authorization (RA) Number. Please email firstname.lastname@example.org to get an RA Number and return shipping address before sending back the item(s).
- Return must be post-marked within 7 days after receiving the RA number
- No refund/exchange after 30 days (For products purchased as gifts between Nov 11th and December 24th, the deadline is January 22nd, 2018) - Product is covered under manufacturer warranty after initial 30 days of item purchase date - product warranty & support contact information is provided on product packaging and user manual - also see Product Support tab
- Buyer pays for return shipping charges for items sent back for a refund
- For the USA customers Only: We will pay for both return shipping charges and the charges to ship a replacement back to the buyer, for items sent back for an exchange within 30-days from date of purchase (For products purchased as gifts between Nov 11th and December 24th, the deadline is January 22nd, 2018), due to a manufacturing defect
- Item being returned, for a refund, must be in its original packaging and must include all original package content
- Inform us of any problem with item condition and/or missing accessories at the time of getting an RA number to avoid delays in processing your return
- Items that have been abused or mistreated will not be accepted for refund or exchange.
- Items returned to us due to wrong shipping address, or refusal by the buyer to accept delivery, will require either additional shipping charges if the item is reshipped, or restocking fee is charged if a refund is issued.
- If any of the return policy terms are violated, we reserve the right to charge 15% restocking fee or refuse to accept the return.
- All products offered on our site are backed by US Distributor and/or Manufacturer Warranty. Information about warranty is included with the product or email email@example.com to get warranty information about specific item(s), or visit our distributor's website for product support and warranty related information -> HiTTUSA.com (website will open in a new window)