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FAQs

Q: How can I view the status of my order?
A: In order to check an order status online you must register during checkout process. If you are a registered user, click on My Account link, at the top of the Home page and login when prompted. Click on the View Order Status link to display a list of all your orders.
 
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by clicking on ESTIMATE SHIPPING & TAX Link when viewing the shopping cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
 
Q: What Payment Methods do you accept?
A: Please click on Payment Methods under Quick Links at the bottom of this webpage for details
 
Q: What is your Return Policy?
A: Please click on the Return Policy under Quick Links at the bottom of this webpage for details
 
Q: Do all the products you sell come with Warranty?
A: Yes, everything we sell on our store comes with Manufacturer Warranty. Please click on Product Support under Quick Links at the bottom of this webpage for details
 
Q: Do you allow pick-ups?
A: No, we don't have store front, so we don't allow pick-ups?
 
Q: Do you charge Sales Tax?
A: We are required to collect Sales Tax on any order with New York State shipping address.
 
Q: Who pays for customs fees and other import taxes on International shipments?
A: Buyers are responsible for VAT, Customs fees, and Duty for importation (if any).
 
Q: Can we return Clearance Item(s)?
A: You can return Clearance item(s) for exchange only. In case we cannot replace it with a similar product we will issue store credit.
 
Q: Do you accept orders with ship to address outside the USA?
A: Yes, we do accept international orders, please click on International Buyers under Quick Links at the bottom of this webpage for details