Q: How can I view the status of my order?

A: Click on Order Status link, at the top of the Home page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: What is your Return Policy?

A: Please click on the Return Policy tab for details

Q: Do all the products you sell come with Warranty?

A: Yes, everything we sell on our store comes with Manufacturer Warranty. Please click on Product Support tab for more information

Q: Do you allow pick-ups?

A: No, we don't have store front, so we don't allow pick-ups?

Q: Do you charge Sales Tax?

A: We are required to collect Sales Tax for an order with New York State shipping address.

Q: Who pays for customs fees and other import taxes on International shipments?

A: Buyers are responsible for VAT, Customs fees, and Duty for importation (if any).

Q: Can we return Clearance Item(s)?

A: You can return Clearance item(s) for exchange only. In case we cannot replace it with a similar product we will issue store credit.

Q: Do you accept orders with ship to address outside the USA?

A: Yes, we do accept international orders, please click on International Buyers tab for more details